Support

How Can We Help You Today?

How Can We Help You Today?

Call Us: 716-980-5483
(Open-9AM - 9PM MST)
Email Our Team:
Call Us: 716-980-5483
(Open 9AM - 9PM MST)
Email Our Team:

In case you've been trying to reach us, it's either we're on the other line with a customer or it's after business hours.

Below are some troubleshooting questions and answers we've gotten that can help get you up and going.

The Answer:
Unfortunately, something may have happened. This is very rare, and we apologize for any inconvenience.

Let's figure out how to get you back on your feet as quickly as possible!

Solution #1:
Is your video LIVE already, and you are viewing the wrong stream?

In LIVEpigeon, go to "Completed Pigeons" and look for your video. 

If you see your video, click on the thumbnail! That's should be where your LIVE video is streaming to. 

Solution #2:
If your video isn't showing up at all, and it disappeared completely, go back to your dashboard in LIVEpigeon and click "go LIVE now."

When prompted to upload your video, click on "Upload from LIVEpigeon." This will show all of your videos that you have uploaded in the last 7 days. 

By selecting your video there, your video will instantly stream LIVE! You won't need to wait for your video to re-upload or re-process.

Conclusion:
If you've experienced any issues similar to what's described here, please email our support team. We're here for you, and we'd love to make it right.
Call Us: 716-980-5483
(Open 9AM - 9PM MST)
Email Our Team:
Call Us: 716-980-5483
(Open-9AM - 9PM MST)
Email Our Team:

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Contact Us

Boise Idaho - USA
  support@LIVEpigeon.com
  716-980-5483
(Open-9AM - 9PM MST)
LivePigeon.com, ©2020+ All Rights Reserved
1755 N WestGate Dr Ste 225 • Boise, ID • 83704
livepigeon go live with pre recorded video to facebook or youtube